1. Eligibility and Authority

You represent and warrant that:

- you are at least 18 years old;

- you have the legal capacity to enter into these Terms; and

- if you are accepting these Terms on behalf of a company or other legal entity, you have authority to bind that entity.

2. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms on our website or platform, by email, or through other electronic communication. Unless otherwise stated, updated Terms become effective when posted. Your continued use of the platform or services after the effective date of updated Terms constitutes acceptance of the revised Terms.

3. Services

Absolutech provides software, automation tools, communication tools, AI-enabled features, onboarding, setup, technical implementation, paid advertising support, and related business services.

We may improve, modify, suspend, or discontinue any part of the platform or services at any time, with or without notice.

4. Customer Account

4.1 Account Registration

To access certain services, you may be required to create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4.2 Authorized Users

If your account is used by employees, contractors, or other authorized users, you are responsible for their access and compliance with these Terms.

4.3 Security

You must notify us promptly of any unauthorized access to your account or any security breach. We are not liable for losses caused by unauthorized use of your account unless caused by our willful misconduct.

5. Acceptable Use

You may use the platform and services only for lawful purposes and in compliance with all applicable laws, regulations, and industry rules.

You may not:

- use the platform to send unlawful, misleading, abusive, fraudulent, or unsolicited communications;

- violate anti-spam, privacy, telemarketing, consumer protection, or data protection laws;

- upload or transmit malware or harmful code;

- interfere with the operation, security, or integrity of the platform;

- reverse engineer, decompile, or attempt to extract source code except where prohibited by law; or

- use the platform in a way that infringes the rights of any person or entity.

6. Communications Compliance

If you use our platform for SMS, MMS, email, voice, AI voice, or other communications, you are solely responsible for the content, timing, recipients, opt-in requirements, consent standards, compliance disclosures, and legality of those communications.

You are responsible for compliance with all applicable laws and regulations, including telemarketing, anti-spam, privacy, consumer protection, and communications laws in the jurisdictions where you operate or contact recipients.

Absolutech is a software and services provider. We do not originate communications as the sender of record unless expressly agreed in writing.

6.1 Lead Consent and Contact Permissions

You are responsible for ensuring that all leads, contacts, phone numbers, and email addresses added to the platform or CRM by you or on your behalf have provided any consent required by applicable law.

Where written consent is required, you confirm that you have obtained it, that you keep proof of it accessible, and that you can provide it if needed for compliance, complaints, disputes, or legal review.

6.2 AI Voice and Automated Call Consent

You may only use AI voice, prerecorded, automated, or similar calling features where the required level of consent has been obtained in the applicable jurisdiction.

You are solely responsible for making sure that consent is valid, sufficient, and properly documented before those features are used.

6.3 Compliance Responsibility

We may request proof of consent and may suspend campaigns, calling, messaging, or account access if we believe consent standards are not being met.

You remain solely responsible for lead sourcing, consent collection, recordkeeping, and compliance with applicable communication laws. Absolutech is not responsible for your failure to obtain or maintain legally sufficient consent.

7. Fees, Billing, and Payment

7.1 Fees

You agree to pay all fees, subscription charges, setup fees, service fees, usage-based charges, advertising-related fees, and any other amounts due for the services you purchase or use.

7.2 Recurring Billing

If you enroll in a recurring subscription or authorize recurring payments, you authorize us and our payment processors to charge your payment method automatically on a recurring basis until you cancel in accordance with these Terms.

7.3 Billing Entity and Payment Processor

Payments may be collected by Absolutech, one of our affiliates, successors, assigns, or an authorized payment processor acting on our behalf. You agree that charges may appear under the name of Absolutech, one of our affiliated entities, a successor entity, or our payment processor.

7.4 Changes to Fees

We may change our fees from time to time. If we make a material change to recurring subscription pricing, we will provide reasonable prior notice before the change takes effect. Your continued use of the services after the effective date of the pricing change constitutes acceptance of the updated pricing.

7.5 Taxes

You are responsible for all applicable taxes, duties, levies, or similar governmental charges, excluding taxes based on our net income.

7.6 Failed Payments

If a payment fails, we may retry the payment method, suspend access, pause services, revoke access to certain features, or terminate the account until payment is resolved.

8. Usage-Based Charges and Third-Party Costs

Certain features may incur additional usage-based or pass-through charges, including for example:

- SMS or MMS usage;

- phone calls;

- AI voice or AI-related usage;

- email sending;

- phone numbers;

- verification or compliance-related charges;

- third-party integrations; and

- other variable service provider fees.

These charges are separate from any recurring subscription or setup fee unless expressly stated otherwise. Such rates may vary by provider, region, destination, volume, or service type and may change from time to time. Estimated third-party and usage-related fees may be viewed at https://www.absolutech.co/otherfees. Those figures are for informational and estimation purposes only and may change at any time without notice based on third-party provider pricing, routing, country-specific costs, carrier fees, verification requirements, or other external factors.

Advertising spend is separate unless expressly stated otherwise in writing. You are responsible for all approved ad spend and related third-party advertising charges.

9. Refunds

Unless otherwise stated in a separate written agreement signed by us, all payments are non-refundable.

You acknowledge that our services may involve immediate onboarding, setup, provisioning, internal labor, third-party costs, campaign preparation, software access, technical implementation, compliance work, and resource allocation. Because of this, once payment is made, work may begin immediately and costs may be incurred immediately.

We do not guarantee any specific business outcome, revenue result, lead volume, appointment volume, or return on ad spend unless expressly stated in a separate written agreement signed by us.

10. Subscription Termination and Cancellation

You may cancel your subscription in accordance with the cancellation process we make available or by contacting us using the contact details provided in these Terms. Unless otherwise stated in a separate written agreement, cancellation becomes effective at the end of the current billing term, and previously paid amounts are non-refundable.

If you are on a payment plan, minimum term, or other commitment, you remain responsible for all amounts due for the committed period unless we agree otherwise in writing.

We may suspend or terminate your access to the platform or services immediately if:

- you violate these Terms;

- you fail to pay amounts due;

- your use creates legal, operational, reputational, or compliance risk for us or others; or

- we reasonably suspect fraud, abuse, or unlawful activity.

11. Account Pauses, Numbers, and Third-Party Services

If your account is paused, suspended, or inactive, certain third-party services or assets tied to your account may not remain available indefinitely. This may include phone numbers, sending infrastructure, integrations, or other third-party resources.

If we continue incurring third-party costs to maintain those resources during an extended pause or non-payment period, we may release, disable, or remove them without liability.

We are not responsible for outages, downtime, acts, omissions, policy changes, suspensions, or failures of third-party providers.

12. Intellectual Property

The platform, software, systems, workflows, templates, automations, content, branding, and related materials we provide are owned by Absolutech Group FZE LLC and/or its licensors and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms and payment of all amounts due, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the services for your internal business use.

You do not acquire ownership of our intellectual property, platform, code, systems, or materials.

13. Customer Data and Content

You retain ownership of the content and data you submit to the platform, subject to the rights you grant us to host, use, process, transmit, and display such data as reasonably necessary to provide the services.

You represent and warrant that you have all rights, permissions, and consents needed for the data, contacts, messages, and other content you upload, process, or use through the platform.

14. Privacy

Your use of the platform is also subject to our Privacy Policy, as updated from time to time.

If you collect or process personal data using the platform, you are responsible for providing all required notices and obtaining all legally required consents from your own contacts, leads, customers, and users.

15. Marketing, Recordings, and Testimonials

Unless otherwise agreed in writing, we may record meetings, calls, demos, onboarding sessions, or support sessions for training, quality assurance, documentation, and internal business purposes.

You grant us the right to use your business name, logo, testimonial statements, non-confidential feedback, and general results or outcomes achieved through use of the platform or services for our marketing, website, social media, advertising, sales materials, and case studies.

We will keep any such use reasonably professional and high-level and will not intentionally disclose confidential or sensitive information in public-facing marketing.

16. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABSOLUTECH GROUP FZE LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE PLATFORM, SERVICES, OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to defend, indemnify, and hold harmless Absolutech Group FZE LLC, its affiliates, officers, directors, employees, contractors, agents, successors, and service providers from and against any third-party claims, losses, liabilities, damages, judgments, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

- your use of the platform or services;

- your content, data, or communications;

- your breach of these Terms; or

- your violation of applicable law or third-party rights.

19. Assignment, Successors, and Corporate Changes

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, delegate, subcontract, novate, or otherwise move some or all of our rights and obligations under these Terms, in whole or in part, to an affiliate, successor, purchaser, group company, or other entity in connection with a corporate reorganization, internal restructuring, merger, acquisition, sale of assets, financing transaction, or change in billing entity, without your further consent, provided that such change does not materially reduce the core service you purchased.

We may also use affiliates, successors, authorized group entities, or payment processors to invoice, collect, process, or administer billing and payments on our behalf.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Emirate of Ajman and the applicable federal laws of the United Arab Emirates, without regard to conflict of law principles.

Before filing a formal claim, each party agrees to first attempt in good faith to resolve the dispute by written notice and discussion.

Any dispute arising out of or relating to these Terms, the platform, or the services that is not resolved amicably may be submitted to the competent courts of the United Arab Emirates, unless the parties agree in writing to an alternative dispute process.

21. Miscellaneous

21.1 Entire Agreement

These Terms, together with any order form, proposal, accepted checkout page, service-specific terms, or policies incorporated by reference, constitute the entire agreement between you and us regarding the platform and services.

21.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

21.3 No Waiver

A failure to enforce any provision of these Terms is not a waiver of that provision.

21.4 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

21.5 Electronic Communications

You agree that we may provide notices, disclosures, invoices, updates, and other communications electronically, including by email, platform notice, checkout page, invoice, or other digital means, and that such communications satisfy any legal requirement that they be in writing.