1. ACCEPTANCE OF OTHER POLICIES  

In addition to these T&C, use of our platform is also governed by the following documents: (i) Our Privacy and Cookies Policy, and (ii) any terms disclosed and agreed to by you if you purchase additional features, products or services we offer on the platform (collectively, “Terms of Use"), each of which is incorporated by reference into this Agreement.

2. UPDATES

We may change/update these terms including policies from time to time, by posting updates to our platform.  We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. An update will be effective immediately after posting the update. The user's continued use of the platform, our services or his/her Account will constitute binding acceptance of such modifications.

4. USER ACCOUNT

4.1 ACCOUNT INFORMATION: In order to create an account with us, you will provide us with identifying information (such as your name/business name, and e-mail address), a password and username and other information (“Registration Information”). If you create account on behalf of a business entity, you represent and warrant that you have the authority to bind the business entity to these terms. After Sign-up, we will confirm your e-mail. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer system, and you agree to accept responsibility for all activities that occur under your account or password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms, we shall have the right to indefinitely suspend or terminate or block access of your IP on the Platform and refuse to provide You with access to the Platform. User agrees to notify Company immediately of any unauthorized use of User’s Account. We will not be liable for any unauthorized use of User Account.

4.2 AUTHORIZED USERS: Only Authorized Users may access and use the Services. You are responsible for compliance with these Terms and Conditions by all Authorised Users including your employees. You can create user names and passwords ("Login Credentials") that allow your Authorised Users to access and use the Services. You are responsible for ensuring that Authorised Users take all reasonable steps to safeguard their Login Credentials. We may assume that any person accessing or using the services using those Login Credentials is one of your Authorised Users. You must also ensure that each of your Authorised Users only uses the Login Credentials that have been allocated to them, and that no other personuses such Login Credentials. If you become aware or have reason to suspect that there has been any unauthorised use of any Login Credentials that have been allocated to your Authorised Users, you must notify us immediately. We will not be liable for any unauthorized use of your account.

4.3 USER ACCESS: We do not guarantee that your use of our platform will always be available and/or uninterrupted. Access to the platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the platform without notice. We will not be liable to you including without limitation for any losses incurred if for any reason the platform is unavailable at any time or for any period including schedule maintenance.

4.4 USER ACCOUNT ADMINISTRATION

4.4.1 Account Transfer: At RFG, we do not allow account transfer from one user to another user or person.

4.4.2 Duplicate Accounts: We have a policy of “one user-one account”. Creating duplicate accounts on our server is prohibited.

4.4.3 Suspicious Activities: We may terminate your Account or block your Internet Protocol (IP) address at any time, with or without notice for any suspicious activity that we believe is harmful to our business or any other party.

4.5 USE OF COMMUNICATION FEATURES OF THE PLATFORM: The Platform may include certain communications features such as SMS, MMS, email, voice call capabilities, and other methods. If you use these features, you agree that you are exclusively responsible for all communications sent using the Platform, including compliance with all local and federal laws governing those communications such as [UAE’s TDRA Rules & Regulations, the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, Canada's Anti-Spam Legislation and consumer protection act]. You represent and warrant that you understand and will comply with those laws as per your location and jurisdiction. RFG is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. RFG is a technology platform communication service application provider ONLY. RFG does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking. All communications, whether SMS, MMS, email, or otherwise, are created by and initiated by you and/or your customers, whether generated by You or sent automatically via the Platform at Your direction.

4.6 AUTHORIZATION: Subject to the terms and conditions, the User hereby authorizes the company to conduct the following tasks on his/her behalf after approval from the user including, but not limited to, initial setup, initial paid ads launch, and troubleshooting.  

4.7 INTENDED USE: You and your customers may use the Platform only as intended for lawful purposes and in accordance with these Terms. You agree that you and your customers will not use the Platform in any way that violates any applicable law or regulation or engage in any Prohibited Uses. In addition, you represent and warrant that: (i) You and Your customers will maintain in effect all licenses, permissions, authorizations, consents, and permits necessary to carry out the obligations under these Terms; (ii) You are fully responsible for your actions and the actions of your employees, agents, and customers who use the Platform; (iii) You are fully responsible for the use of the Platform by your customers; (iv) You, your employees, agents, and customers will not misrepresent the Platform or the Services; (v) You will provide these Terms to your employees, agents, and customers and confirm that all employees, agents, and customers understand that they are subject to these Terms if they use or offer access to the Platform; (vi) You own or control all rights in and to all content you provide to RFG, including, but not limited to, any code provided to customize the Platform for your customers; (vii) You will be solely responsible for your use of the Platform, including the quality and integrity of any data and other information, including Information, made available to us by or for you through the use of the Platform; and (viii) You, your employees, and your customers will provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunication providers.

4.8 PROHIBITED ACTIVITIES: Other than as permitted herein, you shall not (and you shall not permit others), directly or indirectly, to modify, to translate, to decompile, to disassemble or to reverse engineer any part of the platform, software or other related services, or otherwise to attempt to discern the functioning or operation of the platform, software or services. You shall not (and you shall not permit others to): (i) use any robot, crawls, spider, scraper or other automated means to access the platform or services for any purpose without our express written permission, (ii) Attempt, in any manner, to obtain the password, account, or any security information of other users or interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform; (iii) violate the security of any computer network, or cracks any passwords or security encryption codes; (iv) run mail-list, listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the platform, or that otherwise interfere with the proper working of the platform (including by placing an unreasonable load on the platforms’ infrastructure); (v) interfere or attempt to interfere with the proper working of any activities conducted on the platform, (vi) remove any trademark, copyright or other proprietary notices from any portion of the platform; (vii) bypass any measures Company may use to prevent or restrict access to the platform, or software; (viii) use the platform to exploit, harm, or attempt to exploit or harm anyone in any way; (ix) use the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (x) use the Platform to transmit any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; or (xi) Use the Platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.

4.9 AVAILABILITY OF THE SERVICES: Information describing the Services is accessible worldwide but this does not mean the Services or certain portions of the Services are available in your country. We may restrict access to portions of the Services in certain countries. It is your responsibility to make sure your use of the Services is legal in the country where you reside. Also the Services may not be available in all languages. If you elect to pause or delete some or all of your Platform Account, certain features or functionality (such as Lead Connector phone numbers or email services) may not be retrievable upon reactivation. If you pause some or all of your Platform Account for more than thirty (30) days, and RFG is still incurring costs on your behalf related to Third Party Services (such as the costs of securing a particular phone number on your behalf), RFG reserves the right to release the phone number or delete some or all of your Platform Account in its sole discretion, without liability. RFG disclaims all liability related to outages or downtime of Third Party Services.

4.10 MODIFICATIONS: Your portal on the Platform may be modified by you, incorporating your name, logo, trademark, and color scheme into your individual access area within the Platform. You are solely responsible for copyright, trademark, or other intellectual property concerns connected with you and your customers’ customized look and feel of the Platform. You acknowledge that you may not be able to customize the Platform according to your unique branding to the extent that your customization would appear to be independently developed. RFG may remove any of your modifications at any time without advance notice and without liability to you.

4.11 THIRD PARTY CONTENT: The Platform may include Third Party Content. Your use of Third Party Content is entirely at your own risk and discretion. All statements and opinions expressed in Third Party Content are solely the opinions and the responsibility of the third party and do not necessarily reflect the opinion of RFG. RFG is not responsible for Third Party Content and makes no endorsements, representations, or warranties and assumes no liability, obligation, or responsibility for Third Party Content. You are responsible for ensuring that your engagement or transactions with Third Party Content are in compliance with these Terms and any applicable laws. 

4.12 VIDEO RECORDINGS AND MARKETING RELEASE: All sessions will be recorded for coaching and advertisement purposes. RFG will use such recordings (i) to improve Company’s Services; and (iii) for advertisement, marketing and other purposes. By using the services, you (the “user”) on behalf of your attendees’ consent to appearing in Session Recordings for the limited purposes set forth herein. The User authorizes the RFG and all its subsidiaries and trademark brands, to use his materials for marketing purposes and any other business practices they deem fit. These materials include but are not limited to using his/her name, voice, picture, video, screenshots of messages, any information obtained during live events, online training calls, zooms, Facebook groups, marketing promotion, advertisement, broadcast or on any other media platform, without payment or any other form of compensation to the user. Their business practices include but aren’t limited to training, live events, coaching programs, marketing, advertisements, teaching other students, and other practices to share the results the user achieved. The user agrees that he/she shall not have any right of approval, claim to additional compensation or benefit, or claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of the use of his/her name and/or photograph/video or related to this likeness. The user agrees that any and all materials created by the RFG, its governors, Employees, volunteers and agents that incorporate, in whole or in part, the user’s name and/or photograph/likeness (the “materials”) shall remain the sole and exclusive property of the RFG, shall retain all intellectual property rights, including without limitation, copyright that exists in the materials. The User understands that no additional rights or consents are necessary to grant the rights to the RFG as provided herein. The User understands that there is no obligation for the RFG to use the rights or any materials as provided herein or to produce or release any advertising. Marketing results generated from the platform can be shared publicly as case studies and testimonials for the RFG.

5. EXCESSIVE USE RESTRICTIONS

We provide access to the Platform on a tiered-pricing basis, and some tiers can process more data with less impact on performance. We have no liability for the effect that your excessive data use may have on performance. If, in RFG’s sole discretion, we determine that your data use is excessive, abusive, or has a negative effect on the Platform in any way, we may (i) require that you upgrade your Services to continue your activity levels if your data use exceeds the intended use of your existing Platform tier or if RFG’s operational costs to support your Platform usage exceed the subscription price; (ii) suspend or terminate your use of the Platform or Services, and/or (iii) reduce the amount of data you are able to use.

6. ELECTRONIC/LEGAL COMMUNICATION BY COMPANY 

You consent to receive communications from us electronically. We may communicate with you by email. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that the communications be in writing. If any dispute of any kind whatsoever shall arise between the Parties in connection with or arising out of the Contract, the Parties shall seek to resolve such dispute by Mutual consultation through email or video conferencing. 

7. PURCHASES AND SUBSCRIPTIONS

You can purchase products and services from our platform. All subscriptions will renew automatically and you will be charged until you cancel that subscription. Note that some subscription fees require minimum commitments. In those cases, we can’t cancel your subscription until you’ve fulfilled the minimum commitment. We may offer our products and/or services through our platform or in future via any third party service provider (App store, Google Play) authorized by our Company. You can also purchase our products and services via credit/debit card. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire. If your purchase involves recurring charges, you grant us permission to charge your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you inform us of your cancellation You can utilize our services without a subscription. If you cancel your subscription, it will not remove your profile from our platform. You can fully remove your profile by terminating your account with us.  

You can cancel your subscription at any time by reaching out to us using the contact information provided below. Your cancellation will become effective at the end of the current paid term. If you are dissatisfied with our services, please contact us at [email protected].  If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current term. Your subscription will not be renewed when your then-current term expires. NOTE: If you have purchased one of our products via a payment plan of any kind, you are required to make all payments until you are paid in full. To protect ourselves and our partners we do send payment defaults to a collections agency and this can have a negative impact on your credit score.

Chargeback: In case of Chargeback, Company may terminate your account immediately in its sole discretion. In the event that your chargeback is overturned, please contact our customer care. Company will retain all funds charged to your third party account until you cancel your subscription through your third party account.

Credit/Debit Cards: You authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method.

Additional Charges: By enrolling with RFG, you also agree that you understand that usage of the system carries additional charges for the following (note: $5 credit will be provided each month towards additional charges; additional charges can vary based on country and are subject to change, please CLICK HERE to check Additional Charges.)

8. DISCOUNTS, OFFERS & PROMOTIONS

Any agreed discounts or special offers are offered by Company and Company reserve(s) the right to amend terms and conditions for special offers at any time and without prior notice. Any such discounts or special offers may be withdrawn by Company at its absolute discretion and decision. We will not be liable to you including without limitation for any losses incurred due to unavailability of the discounts or special offers offered by us from time to time.

9. FREE TRIAL 

The Company may, at its sole discretion, offer a service with a Free Trial for a limited period of time (Max. up to 14 days). You may be required to enter your billing information in order to sign up for the Free Trial. If you do enter your billing information when signing up for a Free Trial, You will not be charged [except credit/debit card immediately refundable validation fee of $1] by the Company until the Free Trial has expired. On the last day of the Free Trial period, you will be automatically charged the applicable service fees for the type of service you have selected. The Company reserves the right to modify the terms and conditions of the Free Trial offer and/or cancel such Free Trial offer.

10. FEES AND PAYMENTS 

Each user agrees to pay all applicable fees for service(s) as set forth on the platform. Some services are offered with the full 100% value balance due before the services are delivered to you and some services are offered on pay-as-you-go basis via our platform.  You will be responsible for all taxes associated with the services. Certain aspects of our Services may also require you to register with, and agree to the terms of, third-party service providers in order to utilize such Services. We have no responsibility for or control over the information collected by third party service provider and we cannot be responsible for the protection and privacy of any information which you may provide to such third party service provider.

The Company, in its sole discretion and at any time, may modify the fees. Any fee change will become effective at the end of the then-current Subscription period. The Company will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your Subscription before such change become effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

11. CURRENCY 

All prices displayed under our platform or required to be paid are stated and payable in USD.

12. REFUNDS

All purchases are final and non-refundable (including no refunds or credits for partially used periods). 

13. ACCOUNT TERMINATION

You can delete your account at any time by logging into the Platform, going to “Settings” and following the instructions to cancel your subscription. If your account is terminated by you or by us for any reason, these Terms continue and remain enforceable between you and Company, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy.

14. PAYMENT PROCESSING PARTNERS

All payment will be processed on our platform through payment processor. Each user agrees to pay all applicable processing fees for the transaction. Certain aspects of our Services may also require you to register with, and agree to the terms of, third-party service providers (e.g., Stripe/PayPal) in order to utilize such Services. We have no responsibility for or control over the information collected by third party service provider and we cannot be responsible for the protection and privacy of any information which you may provide to such third party service provider.

15. PRIVACY

We are committed to protecting your personal information and ensuring its privacy, accuracy and security. By using the Platform and providing Information on or through the Platform, you consent to RFG's use and disclosure of the Information in accordance with the Privacy Policy available here and incorporated herein by reference. You agree that RFG has no responsibility or liability for the deletion or failure to store any Information or content maintained or transmitted on or through the Platform. When you provide your customers with access to the Platform, you must implement and enforce your own Privacy Policy, providing the level of protection at least equal to that provided to you by RFG. You must obtain consent from your customers, affirmatively acknowledging that your customers agree to be bound by your privacy policy. You represent and warrant that you have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents to provide your customers’ data to us for use and disclosure in accordance with these Terms and our Privacy Policy. Please read our Privacy Policy for more details.

16. DISCONTINUE THE SERVICES

The Company reserves the right to modify or discontinue any of its Services with or without notice to the user.

17. INTELLECTUAL PROPERTY

For purposes of this Agreement, “Intellectual Property” shall mean (a) methodology for the provision of the Services; and (b) ideas, platform, applications, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, Products and Product materials. RFG or its business partners hereby retains all worldwide right, title and interest in and to the Intellectual Property. Any rights not expressly granted herein to the Intellectual Property shall be retained by RFG or its partners. You acknowledge that all right, title and interest to the Intellectual Property is owned by RFG or its partners.

18. LICENSE

Our platform, software and other tools are protected by copyright, trade secret, and other intellectual property laws. Your use of our platform is based on the license of Company’s and/or its partner’s Intellectual property to user. Company grants user a limited, non-transferable license to use its platform, tools and related services in accordance with these Terms. Company reserves all rights in the Intellectual Property not expressly granted to user. Company provides the services solely on an “AS IS” basis and disclaims all warranties and liability for your use of the Company’s platform, tools and related services. Company reserves the right, in its sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the platforms and/or services offered on or through the platforms (or any part thereof), including but not limited to the platform, features, look, feel, and functional elements and related services.